Bloomberg

Salesforce to Buy AI Firm That Handles Customer Service

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Salesforce Inc. has agreed to buy Fin, a firm that develops artificial intelligence-powered customer agents, for about $3.6 billion as the software company works to win new business for enterprise AI. Fin's flagship product, AI Agent, handles customer queries via chat, email, WhatsApp, text message, phone and Slack. Bloomberg Intelligence Technology Analyst Anurag Rana joined Paul Sweeney and Scarlet Fu on "Bloomberg Intelligence."

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