Why did the VA award Salesforce (NYSE:CRM) the agreement?

Salesforce (NYSE:CRM) received the agreement to expand systems connecting VA employees, data and workflows. The company said this could reduce administrative tasks and give staff faster access to information.

What are the terms of the Salesforce (NYSE:CRM) agreement?

Salesforce (NYSE:CRM) has a one-year base contract with two optional one-year renewals. The agreement has a maximum three-year ceiling of $1.6 billion, which does not represent guaranteed revenue.

How will Salesforce (NYSE:CRM) improve VA appointment scheduling?

Salesforce (NYSE:CRM) will provide tools supporting communications, provider coordination and scheduling workflows. Salesforce said the VA aims to reduce average scheduling time from 28 days to minutes after full deployment.

How is Salesforce (NYSE:CRM) supporting VA Health Connect?

Salesforce (NYSE:CRM) powers the VA’s round-the-clock clinical contact centre for triage, telehealth and urgent-care support. Salesforce said VA Health Connect has handled more than 40.6 million Veteran calls since deployment.

What does the agreement mean for Salesforce (NYSE:CRM) shares?

Salesforce (NYSE:CRM) shares were down 3.7% at $156.93 in premarket trading after the announcement. The movement also occurred during broader weakness in technology shares and cannot be attributed solely to the VA agreement.

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Salesforce awarded $1.6 billion VA software agreement

Written by Jon CuthbertPublished Jul 24, 2026, 9:22 AM

The VA awarded Salesforce an agreement with a $1.6 billion ceiling covering up to three years.
Salesforce shares were down 3.7% at $156.93 in premarket trading after the announcement.
Salesforce said Missionforce will connect VA data, workflows, artificial intelligence and care-coordination systems.

Salesforce (NYSE:CRM) was awarded, through its distribution network, a VA software agreement with a $1.6 billion three-year ceiling.

The award expands a relationship lasting over a decade, with Salesforce tools already operating across more than 150 VA facilities.

“The goal is simple: reduce administrative burden and help employees get to the right information faster,” said Salesforce Missionforce and Government Cloud CEO Kendall Collins.

The agreement starts as a one-year contract, includes two optional annual renewals and has a total ceiling of $1.6 billion.

Salesforce said Missionforce will support scheduling and round-the-clock care.

Following the announcement, Salesforce shares were down 3.7% at $156.93.

VA serves over 17 million Veterans through 170 medical centres and more than 1,100 outpatient clinics, recording 82 million appointments in 2025.

Salesforce also powers VA Health Connect, SQUARES and the Veterans Crisis Line, while Slack supports teams across more than 150 sites.

Salesforce awarded $1.6 billion VA software agreement

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