Why is Gate.io involved in a $1.7 million theft case?

A user said $1.7 million in crypto was stolen from a Gate.io account. The user also accused the exchange of delaying the police investigation.

What did Gate.io say about the case?

Gate.io denied delaying the investigation. The exchange said it first needed valid police documents before sharing evidence.

The user said the account used phone verification, email verification and Google Authenticator. The user said the funds were still stolen.

The dispute involves facial verification records and risk control data. Both sides disagree about when those records should have been shared.

Gate.io said the theft was not caused by a platform security breach. The exchange said its security checks approved the withdrawals.

Image for illustrative purposes only. Not a real photo.

Written by Liezl GambePublished Jul 28, 2026, 1:32 AM

Gate.io denied claims it delayed a police probe into a $1.7 million crypto theft.
The exchange said it asked police for valid documents before sharing evidence.
Both sides continue to disagree over what delayed the investigation.

Gate.io denied claims it delayed a police investigation after a user lost $1.7 million in crypto.

The user claimed Gate.io waited 10 days before sharing key records with police after the case began.

"We have prioritised this case," Gate.io said.

Gate.io said police documents were incomplete and could not be verified. It asked for updated documents before releasing records.

The exchange said the theft did not result from a platform security breach. It said it is still waiting for the requested documents.

The user reported the theft on July 8. The account used phone, email and Google Authenticator security.

Gate.io said its checks approved the withdrawals. The company said customer assets remain secure.