The Points Guy CEO: People Are Leveraging Loyalty

Brian Kelly discusses findings from The Points Guy's State of Loyalty report, saying its focus is on where consumer trust and loyalty are growing not simply whether people are loyal overall. Fuel and dining programs posted 88% consumer satisfaction, which Kelly links to rising everyday costs: consumers are using rewards for immediate savings while wages stagnate and expenses climb. He speaks with Romaine Bostick on "The Close."