Qantas flags 850 roles in Accenture transformation
Key points
- Qantas Airways announced a partnership with Accenture that puts roughly 850 corporate roles at risk as it automates operations.
- Qantas shares gained 3.4% to reach $9.68 following the release of the corporate restructuring announcement.
- The airline is modernising back-office systems and expanding artificial intelligence across processes backed by an annual technology investment of over $1 billion.
Qantas Airways (ASX:QAN) announced on Tuesday that approximately 850 corporate roles will be affected under a new outsourcing partnership with Accenture.
The workforce reduction builds on the airline's broader technology transformation, which already commits more than $1 billion in annual tech capital.
"We need to reinvent the processes, platforms and data behind our business so we can innovate faster and deliver a better, more connected experience for our customers and our people," said Qantas Group CEO Vanessa Hudson.
The airline confirmed that the first phase of workforce changes will occur by mid-2027, with affected staff and unions to be consulted on redeployment and support options.
Following the announcement, the Qantas share price was up at $9.68.
The group stated that the multi-year Accenture collaboration aims to modernise platforms, reduce duplicate tasks, and embed artificial intelligence directly into corporate workflows.
The initiative aligns with the carrier's broader restructuring programme, which has focused on fleet renewal, service reliability, customer digital tools, and operational cost controls.
