Optus is struggling to fully restore mobile connectivity this morning, confirming that approximately 40,000 customers remain offline following a major software-induced outage that began overnight.
While the telecommunications giant managed to restore service for the majority of the initial 60,000 affected users, a significant portion of the network remains in "SOS" mode as of 8:56 am on Feb. 9.
The disruption, which first surfaced late Feb. 9 evening, has forced frustrated users to rely on manual fixes.
An Optus spokesperson reiterated that while the core software issue has been identified, impacted customers must power-cycle their devices to reconnect.
"The majority of customers have already restored services after restarting their phones," the spokesperson stated.
"Emergency calls to Triple Zero remain available at all times. We again sincerely apologise to customers."
Despite the assurances, the slow recovery pace has sparked criticism as the "no service" status enters its second day for tens of thousands of Australians.