Most Australian workers are experimenting with artificial intelligence in their personal lives, but experts say clearer guidelines and greater control are needed for widespread adoption at work.
A study released by software company Salesforce, conducted in partnership with YouGov, surveyed 2,132 knowledge workers across Australia and New Zealand in fields including law, finance, marketing, technology, research, and consulting.
It found that 86% of respondents used AI at home, with 71% saying these experiences had increased their trust in the technology for professional tasks.
The research comes shortly after Microsoft signed an agreement with the Australian Council of Trade Unions on AI tool design and workplace rules, and a month after the government unveiled its National AI Plan to stimulate investment in the sector.
Salesforce's study revealed that 76% of knowledge workers had experimented with AI agents performing multiple tasks, and most expected the technology to positively influence their work within two years.
Kevin Doyle, Salesforce’s regional vice-president, said personal AI use helps employees understand limitations, rather than fostering blind trust.
"Right now, the best AI experiences knowledge workers are having are at home, and they’re ready for their professional life to catch up," Doyle said.
Despite growing confidence, nearly half of respondents said they want more transparency and control over workplace AI (47%) and strict rules on security and privacy (43%).