Knowledge Process Outsourcing (KPO)

Knowledge Process Outsourcing (KPO) is a type of business process outsourcing that involves the transfer of high-end, complex operational tasks to a third-party vendor. KPO focuses on tasks that require a great deal of knowledge and expertise, such as data analytics, research and development, medical writing, and legal services.

For example, a pharmaceutical company may outsource its drug discovery process to a KPO vendor who specialises in this type of work. The company would receive a detailed report on the progress of the project and the results of the research.