PetMed Express (NASDAQ:PETS) specializes in the retail of prescription and non-prescription pet medications, as well as other health products for dogs and cats, directly to the consumer. The company operates primarily through its online platform and telephone contact center, aiming to offer convenience, competitive pricing, and a wide selection of products. PetMed Express, often known as simply 'PetMeds', focuses on improving pet health, leveraging easy access to affordable medication. Their objectives include expanding product lines, enhancing customer service, and implementing strategic marketing to foster growth and customer retention.