Qantas Airways' (ASX:QAN) CEO has given an address at its 2022 Annual General Meeting, saying it wasn?t living up to the service standard people rightly expect.

Alan Joyce says there were too many flight delays, long call centre waits, and mishandled bags, but there were also good reasons why it happened.

He says Qantas released figures today that show it?s firmly back to pre-COVID levels of service in October, and in some cases, better.

It was also revealed Mr Joyce was granted $4M in shares as an incentive on top of his base salary.