Australia Post and its subsidiary StarTrack will pay businesses approximately $2.9 million in compensation due to admitted misleading or deceptive conduct.
The Australian Competition and Consumer Commission said the companies failed to accept compensation requests and incorrectly advised business customers about lost or damaged parcels from 2018 to October 2022.
The regulator accepted a court-enforceable undertaking for the Australia Post Group to compensate around 10,500 affected business contract customers and fewer than 1,000 StarTrack recipients.
The remediation program covers postage costs with interest for business customers and an amount for the value of goods lost or damaged for StarTrack recipients.